Frequently Asked Questions
Here are answers to the most commonly as questions about our services:
What is WordPress?
WordPress is software you can use to create a beautiful website or blog. This content management system (CMS) is based on PHP and MySQL. All of our themes rely on having a self-hosted version of WordPress installed on your own domain. Once you have this set up you can purchase any one of our Themes to easily create a dynamic website for your online business or blog.
What is a WordPress theme?
A WordPress theme (template) is a ready-to-use design for your WordPress powered website. WordPress users may install and switch between themes. Themes allow users to change the look and functionality of a WordPress website. While WordPress handles all the content on your website, the WordPress theme is the design itself which is what your visitors view when they come to your website.
How do I install Theme on my Website?
It’s really quite simple and easy. Just upload the Theme that you downloaded from our members area and click on activate. Your Theme is now ready to go. When you purchase our themes we include easy to follow instructions so that this process goes very smoothly. And, we are always here to help if you have any issues.
Can I use the themes on multiple sites?
Yes, you are free to use our themes on as many domains as you like. We do not place any restrictions on how many times you can download or use a theme.
Can I use your themes with WP.com?
Unfortunately WordPress.com does not allow the use of custom themes. If you would like to use a custom theme of any kind, you will need to purchase your own hosting account and install the free software from WordPress.org. If you are looking for great WordPress hosting, we recommend giving HostGator a try. User our coupon “BetterWpThemes” to get 25% discount on HostGator hosting.
Which browsers your themes support?
We have tested our themes on all major browsers including the latest versions of internet explorer, Firefox, Safari, Opera and Google Chrome. Our themes function properly regardless of the operating system you use and will work as long as WordPress is installed correctly.
Do all the themes work with the latest version of WordPress?
Yes, our themes are always updated for compatible with the latest version of WordPress.
What Is Your Refund Policy?
We offer a full refund within 30 days of your purchase if you are not completely satisfied. However, if you are having any technical issues we prefer that you contact us as our support staff will work with you to make sure that you are satisfied with your theme.
Will the themes work with my plugins?
Yes, our themes are tested with the most WordPress plugins like All In One Seo Pack, Google XML Sitemap, Akismet, Contact Form, WordPress Importer, Zopim Live Chat Widget etc. However we can’t guarantee that all plugins offered within the WP community will function as some authors do offer plugins that are not published accurately to WordPress guidelines.
Can I remove your footer links?
Yes you are free to modify the footer links.
How often are the themes updated?
We update our themes any time we discover a bug, if there is a new feature that we feel should be added or when WordPress comes out with an update.
How does the payment process work?
All payment processing is handled by Pay Pal which also offers credit card processing if you don’t have a Pay Pal account.
What happens if I do not receive my login details after making a payment?
Once you make your payment we will send your an email with your login details. In some cases our email may be re-directed to your Spam or Junk account so please be aware of this possibility. If you do not receive your email please contact us through our contact form.
Can I use the themes that I purchase for my clients?
Yes, you are free to use our themes to build websites for your clients.
Do you offer theme customization service?
Yes, we offer theme customization service at very reasonable price. You can contact us at our services page.